The following summary shows the role of my last projects. In case you need a reference about any of this assignments, please contact me:

jose@benavides-consulting.com

Financial Service Industry

-System analyst, SAP CRM. (CRM project manager):
- Managing CRM evaluation project between (Oracle-Siebel and SAP). Create project scope with client, managing resource planning (team members: 8). Business Re-Engineering and optimization of the client CRM core business processes for new contact center and BackOffice department, (BPR of corporate bonds sales).
- Preparation of business case scenarios, implementation of SAP CRM 4.0, data migration from old CRM system, GoingLive Preparation.
- Unit test management (Quality Management report). Responsible for the test-functionality (backoffice requirements), which includes a customized CC, Campaign Management with integrated “Asset Management” functionalities. Setup a VoIP environment into the CC. Responsible for full life cycle implementation of leads, campaign and opportunity management according to the client project scope. Acting PM wit change management activities

Health Care, pharmaceutical and chemical industry

SAP project manager and analyst. (Bayer Business Services, formerly Bayer AG, SAP Deployment 3.0 Project):
- 5 SAP Implementation and GoLive coordination with all SAP modules based on 4.6B Release for diff. business divisions (Polymers, Chemicals, CropScience and Health Care)
- Project management reporting the head of department according to build up an international SAP-Technical Application Support Organization within the Customer SAP Competence Center. System configuration for data exchange over Idocs across an EDI/ALE system landscape (150 satelite systems). Responsible for Basis and ALE monitoring team (24 consultants). Concept for installation guide, configuration, performance, system monitoring and standard operating procedure for SAP-Basis technical and functional support (MM. PS, PM).
- Responsible for the implementation and maitenance of SAP R/3, APO 3.x, BW 3.x althought the integration between 2 diff. system landscapes. (Lift project)
- Restructuring of the SAP Basis Service Level Agreement, and implementation of the SAP Solution Manager as support and upgrade platform. Troubleshooting and Performance Management. Function: Project Assistent
- Create concepts for upgrade strategies for the whole landscape, preparation and co-ordination with the related application departments.
- Technical support training (SAP Solution Manager, Integration of SAP Center Service) 

Nov.01 – Dec.02 (Henkel AG, Duesseldorf)

Chemical and Consumer Industry

- SAP senior consultant (technical analyst of business cases ):
- Managing Template Roll-out of SAP APO 3.x and BW 3.x landscape according to Henkel’s specific functional customizing issues, analisis and planning processes within alert monitor, reporting and data migration from non-SAP in SAP systems for Eastern European Business Divisions.
- Support of a seamless Supply Chain Planning (Order Document Management, ODM) according to a cornerstones Henkel concepts. Implementing of standard XI interfaces for SAP SCM acording to Henkel’s Key Performance Indicator (KPI).
- Controlling change process for functional and technical requirements, Gap analysis, coordination of resources and project scope colaboration. Assessing impact, from Gap analysis solutions on live sites in Western Europe Americas and Asia.
- Support project management team in order to track the ability of the project team to meet deadlines and milestones during the INSTREAM project. Realization and risk analysis based on systematic KPI customization parameters, central material management and SAP BI (BW).
- Progress reporting to senior management. Providing project standards, high level plans and presentations.PM responsibilities incluiding QA of functional and technical development work and global technical analysis to system landscape for additional requirements or enhancements.

Jun.1999 - Oct.2001 (Siemens SBS Oslo, Norway)

Branch:

-New SAP R/3 Implementation and Re-Engineering of operation management processes. Joining the SAP Basis Project-Team, Support and implementation of corporate strategies for the interconnection of subsidiaries information system to the SAP landscape.
- Roll-out and implementation of an authorization concept, and client-copy concept for the company.
- Customizing for DB-copy and client-copy automation concept. DB-reorganization and DB-optimization tools- Diverse DB-Upgrades, DB-Patches and DB-Migration, system copies and DB-copies with enhanced and SAP installation tools.
- System configuration, performance management, monitoring and optimization. – Deployments project upgrading different basis customer releases: 3.0F, 4.0B incl. Plug-Ins and 3th. Parties add-on’s upgrades. Responsible for the SAP certified interface for Siemens Add-On industry solutions